<h3 id="where-do-you-ship"><strong><span style="color: rgb(0, 0, 0); font-size: 18px; font-family: Inter;">Where do you ship?</span></strong></h3><p><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: Inter;">We ship everywhere in the United States. Shipping is free when you spend more than $35 on a single order on&#xA0;</span><span style="font-size: 14px; font-family: Inter;"><a href="https://nativepet.com/"></a></span><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: Inter;"><a href="https://nativepet.com/">our website</a>!</span></p><p><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: Inter;"><br></span></p><h3 id="how-long-does-shipping-take"><span style="color: rgb(0, 0, 0); font-size: 18px; font-family: Inter;"><strong>How long does shipping take?</strong></span></h3><p><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: Inter;">Shipping time depends on the carrier and your distance from our fulfillment center, which is located in St. Louis, MO. Historically, we have seen 2-4 day shipping times.</span></p><p><br></p><h3 id="isPasted"><span style="color: rgb(0, 0, 0); font-size: 18px; font-family: Inter;"><strong>What is handling, and how long does it take?&#xA0;</strong></span></h3><p><span style="color: rgb(0, 0, 0);"><span style="font-size: 14px; font-family: Inter;">Handling is the act of printing your packing slip and shipping label,&#xA0;</span><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">packing your order in a box,&#xA0;</span><span style="font-size: 14px; font-family: Inter;">and applying the shipping label to the box. It&#xA0;</span><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">begins the moment you place an order, and takes us under 24 hours to complete as long as there are no product stock outs.</span></span></p><p><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: Inter;"><br></span></p><h3 id="how-do-i-track-my-order"><span style="color: rgb(0, 0, 0); font-size: 18px; font-family: Inter;"><strong>How do I track my order?</strong></span></h3><p><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: Inter;">There are multiple ways to track your order. The fastest method is to go to <a href="https://nativepet.gorgias.help/en-US" rel="noopener noreferrer" target="_blank">the Native Pet help center</a> and click &quot;track my order.&quot; You may be prompted to enter your email address. Once you add the email associated with your order, you will see a list of all your orders with an option to check tracking.</span></p>

Shipping

<h3 id="return-refund--exchange-policy"><strong><span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 18px;">Return, refund &amp; exchange policy</span></strong></h3><p><span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px;">We offer a 100% customer satisfaction guarantee on all our products within 30 days from the moment of delivery. If you are not happy with your purchase within this time period, we will refund you or replace your order. Just reach out to <a href="mailto:info@nativepet.com">info@nativepet.com</a> and we&apos;ll take care of you!</span></p><p><span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px;"><br></span></p><h3 id="can-i-returnexchange-items-if-i-change-my-mind"><span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 18px;"><strong>Can I return/exchange items if I change my mind?</strong></span></h3><p><span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px;">Yes. We offer returns and exchanges within 30 days of the original delivery to your mailing address.</span></p><h3 id><span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px;"><br></span></h3><h3 id="do-you-offer-refunds"><span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 18px;"><strong>Do you offer refunds?</strong></span></h3><p><span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px;">Yes! If there is a problem with a product your order, we will refund you for that product.</span></p><p><span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px;"><br></span></p><h3 id="can-i-return-a-sale-item"><span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 18px;"><strong>Can I return a sale item?</strong></span></h3><p><span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px;">Yes. If you are not pleased with your purchase, you can return your items for a refund or a replacement item of equal or lesser value.</span></p>

Returns & exchanges

Information about order changes and cancellations.

<h3 id="can-i-change-my-order"><strong><span style="color: rgb(0, 0, 0); font-size: 18px; font-family: Inter;">Can I change my order?</span></strong></h3><p><font color="#000000" face="Inter"><span style="font-size: 14px;">Yes! Please reach out directly to </span></font><a href="mailto:info@nativepet.com" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px;">info@nativepet.com</a><font color="#000000" face="Inter"><span style="font-size: 14px;"> within 24 hours of placing your order and we will do our best to accommodate&#xA0;your change request. All you need to do is include your order number and the products you&apos;d like to change. If there is a price difference, we will refund you or send an invoice for more payment, depending on the products you exchange.</span></font></p><h3 id="can-i-cancel-my-order"><span style="color: rgb(0, 0, 0); font-size: 18px; font-family: Inter;"><strong>Can I cancel my order?</strong></span></h3><p><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: Inter;">Yes! We typically ship your order within 24 hours, so we recommend reaching out before that time to cancel. Please reach out directly to <a href="mailto:info@nativepet.com">info@nativepet.com</a> with your order number and we&apos;ll take care of you.</span></p>

Changes & cancellations

<h3 id="which-payment-types-do-you-accept"><strong><span style="color: rgb(0, 0, 0); font-size: 18px; font-family: Inter;">Which payment types do you accept?</span></strong></h3><p><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: Inter;">We accept all credit cards, debit cards, and Paypal.</span></p><h3 id="do-you-offer-buy-now-pay-later"><span style="color: rgb(0, 0, 0); font-size: 18px; font-family: Inter;"><strong>Do you offer Buy Now Pay Later?</strong></span></h3><p><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: Inter;">We are currently exploring options for Buy Now Pay Later, but we do not offer that option at this time.</span></p><h3 id="are-there-any-surcharges"><span style="color: rgb(0, 0, 0); font-size: 18px; font-family: Inter;"><strong>Are there any surcharges</strong></span></h3><p><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: Inter;">There are no surcharges. Depending on where you live, you may pay sales tax.</span></p><h3 id="how-long-should-a-refund-take-to-reach-me"><span style="color: rgb(0, 0, 0); font-size: 18px; font-family: Inter;"><strong>How long should a refund take to reach me?</strong></span></h3><p><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: Inter;">Your refund will return to the original method of payment within 3-5 business days.</span></p><h3 id="do-you-offer-gift-receipts"><span style="color: rgb(0, 0, 0); font-size: 18px; font-family: Inter;"><strong>Do you offer gift receipts?</strong></span></h3><p><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: Inter;">We do not offer gift receipts.</span></p>

Payment

<h3 id="do-you-offer-gift-cards"><strong><span style="color: rgb(0, 0, 0); font-size: 18px; font-family: Inter;">Do you offer gift cards?</span></strong></h3><p><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: Inter;">We are currently working on our gift card program. Stay tuned!</span></p><h3 id="how-long-are-gift-cards-valid-for"><span style="color: rgb(0, 0, 0); font-size: 18px; font-family: Inter;"><strong>How long are gift cards valid for?</strong></span></h3><p><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: Inter;">We will update you as soon as we are ready!</span></p><h3 id="can-i-exchange-a-gift-card-for-cash"><span style="color: rgb(0, 0, 0); font-size: 18px; font-family: Inter;"><strong>Can I exchange a gift card for cash?</strong></span></h3><p><span style="color: rgb(0, 0, 0); font-size: 14px; font-family: Inter;">We do not exchange gift cards for cash.</span></p>

Ordering

Shipping

Returns & exchanges

Changes & cancellations

Payment

Gift cards